Privacy Policy

We collect information you provide directly to us when you create an account, enroll in courses, or contact us for support. This includes your name, email address, and any content you submit such as writing tasks and speaking recordings. We also collect usage data automatically, including pages visited, features used, test scores, and lesson progress. This helps us improve the platform and personalise your learning experience.

We use your information to: - Provide and improve the IELTSPro platform - Process your enrollments and track your learning progress - Send you notifications about your study plan, new content, and account activity - Provide AI-powered feedback on your writing and speaking submissions - Respond to your support requests - Analyse usage patterns to improve our courses and features

Your writing submissions and speaking recordings are processed by our AI systems (powered by OpenAI GPT-4o) to generate personalised feedback. These submissions are transmitted securely and are not used to train external AI models. AI-generated feedback is provided for educational purposes and should not be considered a substitute for professional examination advice.

We do not sell your personal data to third parties. We share data only with: - Service providers who help us operate the platform (hosting, payment processing, email delivery) - Analytics providers to understand platform usage (anonymised data only) - Legal authorities when required by law All third-party providers are contractually bound to handle your data in accordance with this policy.

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes. Anonymised usage data may be retained indefinitely.

You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your account and associated data - Export your data in a portable format - Opt out of non-essential communications To exercise any of these rights, contact us at privacy@ieltspro.com.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how you use the platform. See our Cookie Policy for full details.

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive data, and regular security audits. However, no system is completely secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Your continued use of IELTSPro after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact our Data Protection team at privacy@ieltspro.com or write to: IELTSPro Ltd, 123 Learning Lane, London, EC1A 1BB, United Kingdom.